Refund & Return Policy

You may request a return for any device purchased from phonekingz.com within thirty (30) calendar days of the delivery date. Accessories may be returned within thirty (30) days if unopened, or within fourteen (14) days if opened and unused.

Returns requested after the window has closed may still qualify for warranty service. See the warranty section below.

Returned devices must be in the same condition in which they were delivered, with no new cosmetic damage, no liquid exposure, and no cracked glass or housing. All included accessories, cables and packaging must be returned with the device.

Before shipping, sign out of all accounts and disable activation locks such as Find My iPhone or Google Factory Reset Protection. A device that arrives locked cannot be inspected or refunded until the lock is removed.

We reserve the right to apply a restocking fee of up to fifteen percent, or to refuse a refund, where a returned item arrives with damage, missing accessories, or an active activation lock that is not cleared within fourteen days of our notice.

Once your return is received it is inspected within three business days. Approved refunds are issued to the original payment method within five to ten business days, depending on your bank or card issuer.

Refunds cover the price paid for the returned items plus applicable taxes. Original shipping charges are refunded only when the return is due to our error, a defective item, or a warranty failure.

Discounts and promotional codes are applied proportionally. If a partial return drops your order below a promotion's minimum spend, the promotional value is deducted from the refund.

You may request an exchange for the same model in the same grade, subject to availability. If the replacement is unavailable, we will offer an equivalent device or issue a full refund. Price differences on an upgraded model are charged separately, and downgrades are refunded as a partial credit.

Returns caused by a defect, a warranty failure, a wrong item, or shipping damage are shipped back to us at our cost using a prepaid label we provide with your RMA number.

Returns for change of mind are shipped at your cost. Use a tracked service and keep the receipt; we cannot process a return we do not receive.

Write your RMA number on the outside of the parcel and include the printed return summary inside.

The following are not eligible for return: gift cards and store credit; items marked final sale or clearance at the time of purchase; items damaged after delivery by accident, misuse or unauthorized repair; and devices reported lost, stolen or blacklisted after delivery.

Batch drop purchases are returnable under the same 30-day terms unless the drop listing expressly states final sale.

Inspect your order on arrival. Report any damage, defect or incorrect item within seven days of delivery through the return portal, with photographs where possible. We will arrange a prepaid return and a replacement or refund at no cost to you.

Devices carry a twelve-month limited warranty and accessories a ninety-day limited warranty from delivery. Warranty claims are started the same way as returns, using the portal below and your original order number.

Approved warranty claims are resolved, at our option, by repair, replacement with a device of equal or comparable specification and grade, or refund of the purchase price. Exclusions are described in our Terms of Use.

Once submitted, your request appears as “Pending return” in your PhoneKingz account under Returns, where you can open it to view the RMA number, the items included, and its progress through approval, transit, receipt and refund.

Questions? Email support@phonekingz.com with your order number and we will help.